No, custom-made products or those specifically created based on a client’s request cannot be returned. However, I consult with clients throughout the process to ensure their satisfaction, allowing room for adjustments and minor modifications.
If we are working remotely and you cannot see the product in person before shipping, I will send you photos for approval. For jewelry that requires precise sizing (such as bangles, rings, etc.), I will provide instructions on how to measure correctly.
If, after receiving the product, you find that minor adjustments are needed, we can discuss possible modifications, and I will accommodate your request if feasible. However, if the custom-made product arrives with a defect or damage, we will follow the standard complaint procedure: I will either fix the issue, or replace the item.